How long does it take before you arrange a visit?

All requests are replied to within 24 hours and we aim to book you in for an initial home visit within 3 - 7 days.

When can you start my new bathroom?

Our diary usually allows us to book you in within 6-8 weeks time frame, we do have allowance to start sooner if this is required. We would need to ensure everything is confirmed sooner and signed off to ensure this can be kept to schedule.

When do i pay for my bathroom?

A 25% deposit is taken once a start date is confirmed, followed by two further payments, a 55% payment when the works commence at your home, followed by a final 20% payment due upto 5 days after completion.

How long does a bathroom renovation take?

We always aim to complete your bathroom once works commence in 3-4 weeks. This is project dependant as with bespoke bathrooms, size and products requested these can be factors that may take a little longer than normal.

How do i choose what tiles and details I want in my new bathroom?

When our team visit you at your home, they go over initial ideas that you have, provide recommendations suited to your space, on-trend colours, styles and other popular elements. You can choose from a range of high quality, durable items that we use regularly that we recommend to the suit the size and style of your home.

Do you waterproof our new bathroom?

Yes, we use quality waterproof backing boards in all areas that can be open to water. These boards are secured and sealed prior to any tiling to create a strong waterproofing to your room.

Do we have access to facilities during the works?

Unfortunately due to the nature of the initial strip-out, the toilet and washing facilities will be out of action from when we start. If possible we would try our best to accomodate if it is allowable in the space but usually we recommend a portaloo for solely you and your family to use during the bathroom renovation, this is provided for £250 unless you have another toilet to use.

Do you protect floors in the house?

Yes, all access routes to and from the room that we are working on will have protective mats and sheeting put down on them. Our team are very respectful when it comes to ensuring your home is kept as tidy as possible and disruption is kept to a minimum where possible.

Can you do more than one of my bathrooms?

Yes, when a customer is looking to have multiple rooms renovated we aim to do these almost simultaneously to make sure that you only have one 'time' of disruptive building works. Our team are used to this and it works well on-site so we can keep efficiency high and complete your projects on time for you.

Do we need to be home during the works?

No, we have a very friendly and trustworthy team and customers regularly leave us to it. You can show us how your home locks and even provide us with spare keys if you are going to be away from home for a while. We try and make things as simple and hassle-free for you, and if we need to speak with you during the project about any elements we would arrange a call at a convenient time.

Can i re-schedule my renovation?

If you wish to reschedule your booking this must be done at least 21 days before your renovation start date. This is due to our busy bathroom renovation schedule, as we have to ensure our team are allocated at the correct times throughout projects. If your request is less than 21 days before your start date, then we may have to charge a one-off fee of £500 to allow us lost time and changes that effect our teams schedule, other customer bookings as well as products that are booked for delivery.